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TOPIC: Relocation of Park Lodge Medical Centre to Winchmore Hill Practice

Relocation of Park Lodge Medical Centre to Winchmore Hill Practice 26 Sep 2017 13:20 #3208

PGC Webmaster PGC Webmaster's Avatar Topic Author
[Original article]

Park Lodge Medical Centre in Old Park Road will close at 1pm on Friday 29th September (not at 6.30pm as stated by Healthwatch Enfield).  Park Lodge patients requiring appointments on Friday afternoon will be able to book appointments at the Winchmore Hill Practice.

The partners at Winchmore Hill Practice have provided PGC with the text of a letter that will be sent to all Park Lodge patients (see below).  If you think that a friend of neighbour may not be aware of the arrangements, please let them know (you can print out a copy of the letter).

From the letter it would appear that Park Lodge Medical Centre will continue to exist in theory, but that in practice it will have merged with Winchmore Hill Practice.  It will not be necessary to re-register.

If you would prefer to transfer to a GP practice in Palmers Green, see this article for a list of local surgeries.

Dear Patients

Re: Relocation of the Park Lodge Medical Centre patients services to Winchmore Hill Practice at Green Lanes Surgery, 808 Green Lanes, Winchmore Hill, London N21 2SA

Following the retirement of Dr Kouloumas, the remaining partners have been assessing the safety of operating two large patient lists over two sites. We have just concluded our consultation with you and other local services and the majority have confirmed they understand the reasons for wishing to relocating services onto one site.

We applied through the North Central London Primary Care Commissioning Committee in Common (PCCCC), who have approved the relocation; therefore Park Lodge Medical Centre at 3 Old Park Rd, London N13 4RG will be closing from 1:00 pm on Friday 29 September 2017 and relocating to Winchmore Hill where services will be provided.

As patients who are currently registered with Park Lodge Medical Centre you will continue to receive all your GP services from the Winchmore site from this date. You will not be required to complete any registration forms. Please note the new contact telephone number is 020 8350 5000. (Calls to the old number will have a message with details relating to the move and the new number ).

Following the move to Winchmore Hill, you will continue to have access to the full range of services being provided - including Doctors, Nurses and Health Care Assistant appointments, prescription services and access to on line services. We have full team in place at Winchmore Hill.

Park Lodge Medical practice will be sharing premises with our other practice Winchmore Hill Surgery. The premises are purpose built to provide medical services and are fully compliant with CQC (Care Quality Commission) requirements. The building has good access for patients and meets the needs for disabled, elderly and all other patient groups.

How to access services and the services being offered

APPOINTMENTS may be arranged by telephoning the Surgery, or in person at the desk between the hours of 8.00am – 6.30pm Monday to Friday. Many appointments are now available for booking via our website. We have an appointment system designed to offer quick access appointments within two working days to patients for all matters. To plan our work, and so minimise waiting, it is important that all quick access or urgent appointments are received in the morning whenever possible. We provide an extended hours service two evening a week currently every Monday and Wednesday between 6.30pm – 8.00pm. Please ask at Reception for details

TEST RESULTS may be obtained between 2.00pm-6.00pm by telephone.

HOME VISITS are provided only for totally housebound patients too ill to be brought to the Surgery. If a home visit is unavoidable, please make the request before 10.00am. Only emergency home visits can be requested after 12.00 noon.

If you wish to speak to the Doctor on the telephone, please telephone 020 8350 5000 and follow the instructions. If your call is medically urgent, please advise the Receptionist. If it is not medical or non-urgent, your call may be returned any time within 24 hours of receipt.

REPEAT PRESCRIPTIONS must be requested in writing (not faxed or over the telephone) and will be ready after two clear working days. Your request can be submitted either through the post or the internet, putting it in the box in the entrance lobby or via the chemist when the Surgery is closed. If you enclose a stamped addressed envelope, the prescription will be posted back to you. We can make special arrangements for housebound patients living alone. Please ask at Reception.

You will receive a counterfoil with each repeat prescription. Please tick the items you require. Please indicate on the counterfoil if there are any variations in prescription requests. Many local chemists will pick up your prescription and you can then pick the prescription up direct from them. You can also order on-line. Please ask in Reception for details. We issue 1 months’ supply of medication at a time although arrangements can be made for extra supplies to cover holidays. We do not prescribe medications that are easily available over the counter as per the advice of the local Clinical Commissioning Group.

Midwives are employed by the Enfield Primary Care Trust and work here for two set surgeries a week.

Enfield Community PhlebotomyService

A Phlebotomy service' is available at the Surgery every morning. This is run by North Middlesex Hospital. If the doctor has asked for a blood test, the details of the call centre will be on the form.

Other services

For people with disabilities we have a lift to the first floor consulting rooms and disabled toilet facilities are available on both the ground and first floor.

Further information is provided on the practice website, www.parklodgemedicalcentre.co.uk

Local practices are aware of the relocation and if any patients wish to change to another practice, they have a choice to do so. Information on other local practices can be found by on NHS Choices www.nhs.uk  and putting in your post code.

Yours sincerely

Dr R Noor
Dr R Parbhoo
Dr C Sankaran
Dr V Thiagarasah
Dr T Takla

Dear Patients
Re: Relocation of the Park Lodge Medical Centre patients services to Winchmore Hill Practice at
Green Lanes Surgery, 808 Green Lanes, Winchmore Hill, London N21 2SA
Following the retirement of Dr Kouloumas, the remaining partners have been assessing the safety of
operating two large patient lists over two sites. We have just concluded our consultation with you
and other local services and the majority have confirmed they understand the reasons for wishing to
relocating services onto one site.
We applied through the North Central London Primary Care Commissioning Committee in Common
(PCCCC), who have approved the relocation; therefore Park Lodge Medical Centre at 3 Old Park Rd,
London N13 4RG will be closing from 1:00 pm on Friday 29 September 2017 and relocating to
Winchmore Hill where services will be provided.
As patients who are currently registered with Park Lodge Medical Centre you will continue to receive
all your GP services from the Winchmore site from this date. You will not be required to complete
any registration forms.  Please note the new contact telephone number is 0208 350 5000.  (Calls to
the old number will have a message with details relating to the move and the new number ).
Following the move to Winchmore Hill, you will continue to have access to the full range of services
being provided - including Doctors, Nurses and Health Care Assistant appointments, prescription
services and access to on line services. We have full team in place at Winchmore Hill.
Park Lodge Medical practice will be sharing premises with our other practice Winchmore Hill
Surgery. The premises are purpose built to provide medical services and are fully compliant with
CQC (Care Quality Commission) requirements. The building has good access for patients and meets
the needs for disabled, elderly and all other patient groups.
How to access services and the services being offered
APPOINTMENTS  may be arranged by telephoning the Surgery, or in person at the desk between the
hours of 8.00am – 6.30pm Monday to Friday. Many appointments are now available for booking via
our website. We have an appointment system designed to offer quick access appointments within
two working days to patients for all matters. To plan our work, and so minimise waiting, it is
important that all quick access or urgent appointments are received in the morning whenever
possible. We provide an extended hours service two evening a week currently every Monday and
Wednesday between 6.30pm – 8.00pm. Please ask at Reception for details
TEST RESULTS may be obtained between 2.00pm-6.00pm by telephone.
HOME VISITS  are provided only for totally housebound patients too ill to be brought to the Surgery.
If a  home visit is unavoidable, please make the request before 10.00am. Only emergency home
visits can be requested after 12.00 noon.
If you wish to speak to the Doctor on the telephone, please telephone 020 8350 5000 and follow the
instructions. If your call is  medically urgent, please advise the Receptionist. If it is not medical or
non-urgent, your call may be returned any time within 24 hours of receipt.
REPEAT PRESCRIPTIONS  must be requested in writing (not faxed or over the telephone) and will be
ready after two clear working days. Your request can be submitted either through the post or the internet, putting it in the box in the entrance lobby or via the chemist when the Surgery is closed. If
you enclose a stamped addressed envelope, the prescription will be posted back to you. We can
make special arrangements for housebound patients living alone. Please ask at Reception.
You will receive a counterfoil with each repeat prescription. Please tick the items you require.
Please indicate on the counterfoil if there are any variations in prescription requests. Many local
chemists will pick up your prescription and you can then pick the prescription up direct from them.
You can also order on-line. Please ask in Reception for details. We issue 1 months’ supply of
medication at a time although arrangements can be made for extra supplies to cover holidays. We
do not prescribe medications that are easily available over the counter as per the advice of the local
Clinical Commissioning Group.
Midwives are employed by the Enfield Primary Care Trust and work here for two set surgeries a
week.
Enfield Community PhlebotomyService.
A Phlebotomy service` is available at the Surgery every morning. This is run by North Middlesex
Hospital.  If the doctor has asked for a blood test, the details of the call centre will be on the form.
Other services:
For people with disabilities we have a lift to the first floor consulting rooms and disabled toilet
facilities are available on both the ground and first floor.
Further information is provided on the practice website, http://www.parklodgemedicalcentre.co.uk
Local practices are aware of the relocation and if any patients wish to change to another practice,
they have a choice to do so. Information on other local practices can be found by on NHS Choices
http://www.nhs.uk/pages/home.aspx  and putting in your post code.
Yours sincerely
Dr R Noor
Dr R Parbhoo
Dr C Sankaran
Dr V Thiagarasah
Dr T Takla

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Relocation of Park Lodge Medical Centre to Winchmore Hill Practice 26 Sep 2017 23:34 #3209

PGC Webmaster PGC Webmaster's Avatar Topic Author
Further information about the move. From looking at the Park Lodge website, it appears that Park Lodge Medical Centre will be continuing as a legal entity but sharing premises with the Winchmore Practice. This is probably just a technicality with no practical implications, apart from not requiring patients to re-register.

However, if you've been using Patient EMIS Access to book appointments and order repeat prescriptions online, your account will already have been disabled and you will have to re-register, either in Old Park Road before Friday lunchtime or thereafter in Winchmore Hill.

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