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The North Central London Clinical Commissioning Group (CCG) has commissioned a new helpline for people aged 18 and over who live, work or study in Barnet, Haringey, Enfield, Camden or Islington and are affected by suicide.

The service has been initiated to ensure that people can access additional support during the COVID-19 pandemic. It offers a safe, supportive, non-judgmental and informative space to discuss matters related to suicide.

This service is being delivered by Rethink Mental Illness

suicide prevention service

The helpline is open to people who are currently experiencing suicidal thoughts, or have experienced suicidal feelings in the past,  their family, friends or carers.

We also support people who are affected by bereavement by suicide e.g. families and friends but also to those who have been exposed to suicide e.g. neighbours, schools, colleges, social groups and healthcare professionals.

Our helpline provides support via:

  • a freephone number 08088 02 00 80 (Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.)
  • by text message on 07860 058 793 (Text messages are charged at usual network rate and texts will be responded to during helpline opening hours)
  • webchat, which can be accessed during service opening hours by clicking on the blue button on the bottom right of this page on our website that will display during opening hours

Our helpline is open:

  • Monday, Wednesday, Friday 6pm-8pm and Sunday from 6pm-9pm.

We can provide you with:

  • Up to 30 minutes of telephone support per evening
  • Up to 30 minutes of web chat support per evening
  • Text message support for the duration of the opening hours each evening

We believe in respecting and maintaining your confidentiality. We will not share your personal information with others without your consent except in exceptional circumstances where there is a risk to yourself or others, or where we are legally obliged to do so. In these cases other agencies may be able to trace your call. If we need to break your confidentiality we will, where possible, tell you & explain the reasons why.

For people whose first language is not English, we use Language Line with translators who speak over 240 languages.

For more information please see our briefing note, leaflet, or poster.

Links

NCL Suicide Prevention and Bereavement Support Service

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