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Caught up in train disruption to/from London Paddington or to/from London King's Cross on Saturday 27 December?

The rail industry must establish what went wrong and take steps to stop it happening again – that is a given. Passenger Focus, the independent watchdog, wants to know how well things were handled from a passenger perspective – in terms of information, of the alternative arrangements, of how you were looked after.

Passenger Focus will use this feedback to provide a report to the Office of Rail Regulation for its investigation into what when wrong.

If you were affected, please complete a short online feedback form.

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